Privacy Policy

Introduction

Welcome to Soiwell. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

This policy applies to all visitors and users of our website. By using our site, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Name and contact details (email address, phone number, postal address)
• Product enquiry information
• Communication preferences
• Any other information you choose to provide

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfil orders
• To improve our website and services
• To send you information about products you've enquired about
• To comply with legal obligations
• To protect against fraud and ensure website security

We will only use your personal data when the law allows us to. Most commonly, we will use your information where we need to perform a contract with you or where it is necessary for our legitimate business interests.

Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you
• Legal obligation: Where we need to comply with the law
• Legitimate interests: Where processing is in our legitimate interests and does not override your rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Professional advisers including lawyers and accountants
• Regulatory authorities and law enforcement agencies when required by law

All third parties are required to keep your information secure and use it only for the purposes we specify.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted connections
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

When we no longer need your personal data, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Soiwell
14 Market Street
Gainsborough DN21 2BE
United Kingdom
Email: [email protected]
Phone: +44 1427 782 493